If you are unhappy with any aspect of our service, we want to hear about it. We take all complaints seriously and use them to improve.
How to complain
- Online — use our Complaint form
- Email — [email protected]
- Post — CM Beyer Limited, Suite 53C Unimix House, Abbey Road, London NW10 7TR
We read every complaint. Complaints are reviewed by a senior member of the team, not filtered through a generic inbox. If we got something wrong, we want to know — and we want to fix it.
What happens next
- Acknowledgment — within 2 business days of receipt
- Investigation — we review the complaint, gather information, and speak to relevant team members
- Resolution — within 10 business days where possible
- Written response — explaining our findings, any action we will take, and how we will prevent recurrence
Escalation
If you are not satisfied with our response, you may escalate to the Director at [email protected].
For data protection complaints specifically, you may also complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
Still need help? Contact [email protected] or submit an enquiry.
