If you are unhappy with any aspect of our service, we want to hear about it. We take all complaints seriously and use them to improve.
How to complain
- Online — use our Complaint form
- Email — support@cmbeyer.co.uk
- Post — CM Beyer Limited, Suite 53C Unimix House, Abbey Road, London NW10 7TR
We read every complaint. Complaints are reviewed by a senior member of the team, not filtered through a generic inbox. If we got something wrong, we want to know — and we want to fix it.
What happens next
- Acknowledgment — within 2 business days of receipt
- Investigation — we review the complaint, gather information, and speak to relevant team members
- Resolution — within 10 business days where possible
- Written response — explaining our findings, any action we will take, and how we will prevent recurrence
Escalation
If you are not satisfied with our response, you may escalate to the Director at compliance@cmbeyer.co.uk.
For data protection complaints specifically, you may also complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
Still need help? Contact support@cmbeyer.co.uk or submit an enquiry.
