If you believe an invoice from CM Beyer is incorrect, this article explains how to raise a dispute and what to expect.
When to dispute
Raise a dispute if you believe an invoice contains: incorrect amounts, charges for services not delivered or not authorised, duplicated charges, or charges that don’t match your signed engagement terms.
How to raise a dispute
Email the dispute to your CM Beyer contact, copying support@cmbeyer.co.uk. Include:
- The invoice number
- The specific line items in dispute
- What you believe is incorrect and why
- Any supporting documentation
What happens next
We’ll acknowledge the dispute within two business days. A senior team member will review the engagement file, deliverables, and any time records. We aim to provide a written response within ten business days.
While the dispute is open
You should pay any undisputed portion of the invoice by the original due date. The disputed portion is paused until we reach a resolution. We won’t apply late payment charges to amounts that are genuinely in dispute.
If we can’t agree
If you’re not satisfied with our initial response, you can escalate to compliance@cmbeyer.co.uk for a second review. If the dispute remains unresolved, our complaints process applies.
Bona fide errors
If we’ve made a billing error, we’ll issue a credit note immediately and refund any overpayment within five business days. We’d rather find and fix mistakes than argue about them.
