A redesigned FAQs and topics index — find an answer faster

The biggest change on the Credicorp site this month is a refreshed FAQs page. We have moved away from one long accordion to a topic-indexed hub: each Topic is a card with a linked heading, a short description and the top articles in that area shown as direct links underneath. From there you can see every article in a topic on its own page, or open an individual article in one click.

What is new

• Topic cards. Pick a topic — payments, your loan, hardship, online security, our group, and more — and see what is in it without scrolling through everything else.
• Topic archive pages. Each Topic has its own page at /support/topic/{slug}/ with the full list of articles in that area.
• Twelve new articles. We have added articles on closing your account, how the cost of credit works, what happens if a Direct Debit fails, debt management plans, credit-file impact, spotting impersonation scams, our group structure, and more.
• Cleaner breadcrumbs. Every page now reads more naturally as you click around — Home › Support › FAQs › Topic › Article — and the look is tidier.

Same destinations, better routes

The Support hub at /support/ remains the front door for customer service: the quickest way to reach the right team, the right form, the right help. The FAQs index at /faqs/ is the way in to the knowledge base. The Forms hub at /forms/ still has every online request form in one place, now with a clearer signpost back to Support and FAQs at the top.

Background

This is part of an ongoing programme across our group to make customer-facing content easier to navigate. Our related companies are doing similar work — see for example CM Beyer Limited’s services page in the UK and the wider group view at cmbeyer.com/companies/.

If something is unclear or you cannot find what you need, please tell us — the feedback we get on this kind of change is what shapes the next round. The Contact Us page is, as ever, always open.