Using the Credicorp portal on a phone: a quick tour

Most of our customers visit the portal at credicorp.co.uk/portal/ on their phones, so we have spent real effort making it feel right on a small screen. This is a quick tour of what’s there and how it’s arranged, so you don’t have to go hunting on the day you need something.

What the portal is for

The portal is the place where, once you are a customer, you can see your loan or facility, make a payment, request a statement, set up or review your Direct Debit, raise a query, see your past activity, and download your documents. It is the same web address whether you are signed in on a laptop, a phone, or our installable app shell at /app/ — there is only one customer portal, and your data is the same regardless of which screen you used to sign in.

The phone layout, top to bottom

On a phone, the portal arranges its tabs in a single column. At the top of every page, you will see your name and, when relevant, a status pill: Active, Settled, In review, Arrangement in place. Below that is a quick-action row — usually Pay, Statement, Help, Messages — so that the things customers do most often are one tap away.

The full set of tabs sits below that as a list:

• Overview — what’s outstanding, what’s next, anything we need from you.
• Loans — the full breakdown of each loan or facility, with its schedule.
• Slices — once you have used Credicorp Slice, each one and its instalment schedule.
• Payments — a record of every payment you’ve made or that we’ve collected.
• Documents — your Key Information Sheet, your Business Loan Agreement, your statements, your settlement quotes.
• Messages — secure messages between you and our team. Replies are usually quicker than email.
• Settings — your contact details, password, theme, notification preferences.

The installable app

The portal will also let you install a small “app” on your phone’s home screen — really a fast-loading shortcut that looks like a normal app, with our brand on the launch screen and the same portal inside. On iOS, the prompt comes from Safari’s share menu (“Add to Home Screen”). On Android, Chrome or Edge will offer it directly. The installed shell uses less data on subsequent visits, opens in its own window without the browser chrome, and works offline for the documents you have already opened. We never push notifications without your explicit consent, and we never run background trackers in the shell.

What we never ask for in the portal

We will never ask for your password inside a chat or a message, and we will never ask for a card payment over a phone call. If something looks wrong, leave the page and go directly to credicorp.co.uk/portal/ by typing it in. Real Credicorp messages never include a payment link inside the message body; they always direct you to sign in to the portal and find the relevant action on your record.

If something isn’t working

If the portal isn’t loading, the first thing to try is a hard refresh (close the tab, open a new one, go to the address). If a feature still doesn’t work, the Support hub has step-by-step guides, and you can always raise a query through the Messages tab, which our team checks during working hours. If a payment is urgent, our contact page has the phone number; we would rather talk than have you worry. And if the whole portal is down for everyone, the holding page (the one with the navy header and the lime green “Service notice” chip) is honest about that — we built it specifically so a real outage doesn’t look like a scam page.

The portal is the place where the relationship is real and on the record. We try to make it feel that way on a small screen too.