Credicorp sets out its priorities for 2025

We started lending in November 2024, and our first weeks taught us a great deal about what UK companies actually need from a short-term lender. As the new year begins, we want to be open about where we are putting our effort in 2025. None of this is a grand promise. It is a short, honest list of the things we think matter most, and the things we intend to keep working on.

We lend to UK limited companies and LLPs for business purposes. We lend to the company, not to its director personally, and we do not take a personal guarantee. That shapes everything below, because it means our job is to be clear, fair and genuinely useful to the businesses we work with.

Clearer communication

The biggest thing we heard in our first weeks is that people want plain language. Business finance is full of jargon, and short-term lending has more than its share. We are going through every customer-facing message we send, from the first quote to the final repayment, and rewriting anything that is not immediately clear.

Part of that is being upfront about cost. A short-term loan is an expensive way to borrow compared with a bank overdraft or a longer-term facility, and we would rather you knew that before you applied than felt surprised afterwards. Every figure we quote will continue to appear on your Key Information Sheet (KIS) and in your Business Loan Agreement before you sign anything. You can see what we currently offer on our business loans page.

Stronger support when things are hard

Cash flow gaps happen to good, well-run companies. When they do, the worst thing a lender can do is go quiet or get heavy. We want to be the opposite. In 2025 we are investing more time and more people in our support function, so that if your company hits a difficult patch, you reach a real person quickly and get practical help.

We have set out how this works in plain terms. If a payment is going to be a struggle, please tell us early; you can read what happens next in our guide on our hardship and forbearance process, and if your circumstances make things harder, in how to ask for extra support. Reaching out early is never held against you.

Growing the knowledge base

We would rather answer your question before you have to ask it. Over the course of the year we are expanding our knowledge base so that the common questions about applying, borrowing and repaying are all covered in one place, in language anyone can follow. That includes the things people are sometimes nervous to ask, such as what a credit check involves, or what happens if an application is declined.

If you want to understand how we make lending decisions, our how we lend page explains our approach, and our FAQs are a good first stop for quick answers.

Being easy to check up on

Trust has to be earned, especially by a young company. We want you to be able to verify exactly who we are. Credicorp Limited is registered in England and Wales, company number 16093826, and you can confirm our details on the Companies House register at any time. We are also conscious that scammers sometimes use the names of legitimate lenders, so part of our work this year is helping customers spot anything that is not genuinely from us.

What we are not promising

We are deliberately keeping this list short. We would rather do a few things well than announce a long wish list. We are not going to claim that borrowing from us is the right answer for every business, because it is not; sometimes the most useful thing we can do is point you towards a cheaper or more suitable option. And we will keep being honest about what our product is: a short-term tool for a short-term need, priced accordingly.

Thank you to everyone who borrowed from us, contacted us or gave us feedback in our first weeks. It is shaping what we build. If you have a view on what we should focus on, we would genuinely like to hear it; you can always reach us through our contact page. We will report back through the year on how we are getting on.